Job description

GapTech is the engine behind Gap Inc.'s mission to be the world's favorite for American style. Our technologists are driving retail technology innovation, e-commerce for all Gap Inc.'s brands and delivering global, scalable, cloud-based platform solutions, using continuous integration and open source technology. Reimagining retail has never been more fun!

The Program Manager will be will be accountable for the successful delivery of a program consisting of 10+ tracks of work performed by the GapTech Business Intelligence/Big Data and Gap Customer Strategy teams.High collaboration and partnership is key to this role. This role will interface with senior leaders in the business and represent GapTech in driving strategic planning and execution of business capabilities. You possess deep Business Intelligence knowledge as well as Customer or Marketing Data.



* Drive early phase explore activities to evaluate opportunities

* Drive solution definition, budget option and alternative analysis (w/ PdM, DevOps) @ higher level, ie., build vs. buy

* Drive review of options w/business partners

Delivery Milestone Accountability

* Drive management and delivery of business capability roadmaps across PDM, Architecture, and Technology Optimization

* Drive/Track product scrum team milestones against business outcomes (leveraging scrum team milestone metrics and Vendor KPIs)

* Coordinate cross team dependencies (business, PdM, domain, DevOps, vendors) to prevent bottlenecks and quick issue resolution

* Manage team internal and external interdependencies, resolving team level blockers and dependencies

Risk and Issue Management

* Facilitate risk mitigation and contingency planning at initiative level

* Surface issues and risks; escalate for resolution

Portfolio Management

* Facilitate the creation, prioritization, planning and execution of business capability and technical roadmaps w/PdM and DevOps

* Jointly accountable for the successful delivery of initiatives with PdM and DevOps

Funding and Financial Oversight

* Partner with TM and PdM in creation of scrum team milestones (post concept sprint)

* Provide financial rollup to portfolio leaders by aggregating scrum team milestones, vendor SOWs, Hardware/Software and any other ancillary costs. In addition, provide financial outlook based on roadmaps and planned future milestones, where needed.

* Participate in monthly portfolio planning and financial reviews; take action accordingly

Vendor Management

* Perform vendor option analysis (in partnership with Strategic Sourcing, Business, PdM, DevOps (if required)

* Support/Drive Strategic Sourcing and Legal with regard to negotiation, business terms and costs

* Manage vendor priorities, relationships, and future opportunities

Cutover and Support Planning

* Plan cutover alignment across teams, vendors, and business partners

* Develop sustainability model (w/Dev Ops, vendors, business partners) - @ go live, post go live, during peak, ongoing


* A Bachelor's degree in Business, Economics, Mathematics, Information Systems, or equivalent degree or work experience

* 12+ years of technology experience

* 8+ years full lifecycle program or project management experience

* 3+ years of customer/marketing data program or project management experience

* Deep functional understanding of customer/marketing data including industry leaders and market trends

* Strong experience with Agile Project Management

* Strength in building partnerships; working collaboratively in a matrixed environment

* Strong problem solving and analytical skills

* Creative thinker, leveraging prior experiences in solving problems in an innovative way

* Strength in driving for business outcomes and results

* Ability to prioritize and multi-task

* Excellent verbal and written communications and the ability to work well with business and technical teams.

* Action-oriented mindset

* Highly adaptable to changing requirements and direction


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