Job Description

You will be our ultimate technical resource for all things AV, constantly looking for new and innovative solutions to better #Simplify our customer experience. Troubleshooting audio/video issues, thinking about cable management and routing, crawling under tables, building automation and proactive monitoring tools, all while pushing the boundaries in terms of Crestron control programing - no job is too small or large.

You will partner with our global AV Operations and End User Support teams to build out new AV solutions, troubleshoot issues, and push new standards to keep our conference rooms and event spaces in top performance.

Automation, scale, and ease of use are our watchwords; come join an awesome team!

You will do the following:

Act as subject matter expert for the design and support of global AV systems
Support, maintain, and evolve the standards for our core AV technology
Work with external/internal teams to design, plan, and implement global upgrades, integrations, reporting, and automation.

Communicate status to IT management, support team, and internal partners throughout all phases of AV projects
Be a technical point of contact and Tier 3/4 escalation path for our global IT End User Services teams
Work with the TechForce Help Desk, Systems Administrators, Workplace, and other teams to identify and resolve escalations and outages


  • 3-5 years experience in AV support and design in a professional environment

  • Professional integration experience with Crestron, Extron, Vaddio, Lifesize, ClearOne, Symmetrix, and similar technologies

  • Ability to program Crestron control systems and all the components associated with conference room automation

  • Experience programing BiAmp and ClearOne DSP systems for in room audio including the use of beamforming technologies

  • Knowledge and ability to terminate various audio and data connections

  • Experience working with Video Conferencing systems:
    Chrome for Meetings, LifeSize, BlueJeans

  • Understand Network fundamentals (DHCP, DNS, VPN, etc)

  • Experience and expertise with evaluating line drawings, signal flow, and core AV concepts

  • Knowledge of IT Infrastructure technologies and concepts

  • Extensive knowledge of MacOS (10.10.x, 10.11.x, 10.12.

    x), iOS, and Android

  • Exceptional communication and organizational skills

  • Experience reviewing CAD drawings

  • Some travel required to support global projects


  • Live audio production experience

  • CTS, Crestron DM, or similar certification

  • Ability to write Crestron SIMPL+

  • Experience with SIMPL#, C#, and other web-based languages

  • GSuite Enterprise Experience

  • LDAP and Active Directory experience

  • B.S. in Audio Engineering, Sound Reinforcement or equivalent industry experience

Company Description

Headquartered in Tampa, FL, with operations in all 5 regions, The Fountain Group is a Contingent Labor Resource Provider. The Fountain Group services clients directly, clients with an internal contingent labor program, and clients with an external managed service program.

At The Fountain Group, we know that searching for a new career can be stressful, which is why we take time to understand your skills and personal goals. We understand the importance of job flexibility and professional growth, and offer top-notch positions with leading employers. In fact, the majority of our clients are well known Fortune 100-500 companies. We also offer a variety of benefits to our associates to ensure their overall happiness.

In addition to assisting with your job search, we will help you through every step of the process offering online tutorials and additional resources to enhance your industry knowledge and skills.

At The Fountain Group, we treat you like family, regardless of your proximity to our office. We are dedicated to providing you with an exciting, challenging and highly rewarding place to work. Become a part of our team today and let us put your talents to work.

Associated topics:
camera operator, gaffer, network engineer, radio operator, systems engineer, tech, technical, tv, video, video teleconference

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