Sr. Business Analyst/Project Coordinator (Online Customer Support in San Francisco, California

We have a Contract opportunity with a prominent client for a Sr. Business Analyst/Project Coordinator in San Francisco, CA.
Description:
Analyst will consult with project stakeholders to understand business goals, objectives and gaps. 
Responsible for gathering requirements, business process analysis and use cases of related to Customer Service and Online Customer Experience. 
Will work directly with developers, architects and other business analysts to deploy and test the next defined solution 
Critically evaluate information gathered from multiple sources and reconcile conflicts.
Dissect high-level data into details and communicate information in a manner understood by relevant audiences. Where possible, influence requirements and process to effectively utilize systems and applications without customization. 
Analyze and initiate configurations and other changes within the system per user /customer business needs. Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharts. 
Test solutions and ensure they meet business requirements and are "fit-for-purpose." Present and validate solution with user. 
Collaborate with Scrum Master in the scrum ceremonies (daily stand up, backlog grooming, sprint planning, etc..) Participate in story estimation process during release planning and sprint planning. 
Responsibilities and/or requirements include: 
Strong knowledge of data analysis and reporting 
Ability to quickly learn business processes and create/implement a supporting data capture plan 
Demonstrated ability quickly adapt to changing business requirements 
Demonstrate strong customer focus and ability to communicate with multiple levels of the organization
Identify and recommend efficiency and workflow improvements to management 
Work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Background
7+ years experience in global software development and deployment 
Experience with Salesforce.com, Service and Online Customer Support business process 
Bachelor's Degree in Computer Science with Business Management (or related field) or equivalent work experience required 
Service Cloud & Communities experience a must 
Admin 201 and Service Cloud Certification a plus 
Proven experience in implementing cross functional global systems initiatives. Skills in managing multiple and often conflicting priorities 
Excellent analytical and problem solving abilities. Demonstrated ability to think outside the box 
Excellent verbal and written communication skills 
Multi-tasking, time management, organizational skills 
Scrum experience desired
For immediate consideration, please forward a current copy of your Word formatted resume. 


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