Job Description



*Full Time Community Patrol Position*

  • Sunday and Monday:
    11:00pm - 7:00am
  • Friday: 3:00pm -11:00pm
  • Saturday: 11:00pm - 7:00am

1In this role, working for Planned Security Services, the qualified candidate will maintain the security of a designated site by monitoring movement onto and off of the site by employees, tenants, visitors, etc., as well as patrolling the property. The ideal candidate will be highly alert, calm under pressure, effective at addressing and diffusing situations, and an excellent problem solver.

Key Responsibilities:

Provide onsite security presence to deter, address, and report suspicious activity

Responsible for meeting, greeting and directing tenants, guests, employees, and visitors

Verify and record visitor information; control access at the property

Monitor CCTV monitors for suspicious activity; change and maintain surveillance tapes

Conduct routine patrols of the premises; prevent and detect signs of intrusion/theft/vandalism, and ensure security of doors, windows and gates

Circulate among visitors, patrons, and employees to preserve order and protect property

Enforce property policies and procedures; investigate disturbances

Challenge suspicious individuals and contact authorities regarding illegal activities

Act as a deterrent to trespassers

Answer alarms and respond to emergencies, including medical and building; call emergency personnel such as Police or Fire Departments in the event of an emergency

Assist with evacuations

Answer calls professionally and assist callers with directions or instructions for the property

Report safety concerns or building malfunctions to management (i.e. light bulb, leaks, property damage, theft, etc.


When necessary, escort visitors to different locations throughout the property

All other job duties as requested

Required Qualifications:

Previous security experience strongly preferred, or direct customer service experience

Exceptional interpersonal skills as this job requires frequent interactions/communications with managers, tenants, guests, employees and visitors

Outstanding listening skills and ability to accurately transmit information

Excellent problem solving skills and ability to anticipate, prevent, identify and address problems appropriately, as well as handle conflict in a calm and professional manner

Superior decision making skills and the ability to work independently as well as in a team

Fluent in the English language, second language a plus

Additional Attributes:

Possesses a positive attitude and a professional demeanor, and encourages team members to do so the same

Reliable, highly organized, detailed, courteous, friendly, professional, amiable and proactive

Exercises thorough follow through, is able to prioritize work, and is responsive to service needs

Ability to multi task work using computers & phone systems

Maintains high standards of personal appearance and grooming

Eager to learn and take on additional responsibility

Ability to accept and adapt to change

Welcomes constructive criticism

Flexible and willing to stay past the end of shift, as well as cover additional hours/days as demanded

Loyal and hardworking

Ability to perform well under pressure

Physical Requirements:

Must be able to sit, stand, reach, bend and stoop for extended periods of time

May be required to lift up to 30 lbs

Working Conditions:

Exposure to inclement weather

Demanding, fast-paced environment

Company Description
With more than 100 years of experience, Planned Companies - through subsidiaries Planned Building Services, Planned Lifestyle Services and Planned Security Services - delivers unsurpassed consistency, accountability and quality of service to its corporate, commercial, retail and residential properties across the Northeast and Mid-Atlantic regions. Through these service brands, Planned provides industry leading janitorial/maintenance, concierge/front desk and security services to a wide array of clients. Planned Companies is known across the board for its professional outsourced building services.

Planned Companies' portfolio consists of over 500 clients, with operations currently in eight (8) states:
Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, California, as well as the District of Columbia. With four (4) generations of experience, Planned Companies has become one of the fastest growing and most respected real estate service providers within the industry. We are passionately driven to be the most accountable and responsive customer service organization providing janitorial/maintenance, concierge/front desk and security services.

Planned Companies is based in Parsippany, NJ and has satellite offices in New York, Pennsylvania, Virginia and California.

Associated topics:
alarm, loss prevention, patrol, patrol officer, protection, safety report, secure, surveillance, tsa, unarmed

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